INSURANCE AND REINSURANCE CLAIMS MANAGEMENT

COURSE OVERVIEW

The aim of the Insurance and Reinsurance Claims Management course is to equip participants with the skills required for prudent management of insurance and reinsurance claims. Further, it is designed to provide trainees with knowledge of the roles of service providers in the claims process, as well as measures for reducing insurance-related fraud.

COURSE OBJECTIVES

By the end of this webinar, participants should be able to:
• Describe the process of handling claims.
• Discuss the application of claims aggregation in claims settlement.
• Explain measures for minimising claims costs and insurance-related fraud.
• Describe the process of handling claims for various reinsurance contracts.
• Explain the application of recovery mechanisms for various types of contracts from reinsurers.

TARGET AUDIENCE

This training is designed for claims managers and officers, reinsurance accountants, underwriters, and risk surveyors working in (re)insurance companies and brokerage firms, with a minimum of three years of practical experience in claims, accounting, or underwriting departments.

COURSE OUTLINE

10th November 2026: Claims Management
• Claims Handling Procedures
• Factors Affecting Claims Settlement
• The Role of Service Providers in the Claims Process
• Insurance Claims Fraud

11th November 2026: Proportional Treaty Claims
• Types of Treaties
• Claim Apportionment:

• Facultative Claims

• Quota Share Claims

• Surplus Claims

• Cash Calls and Cash Call Credit

12th November 2026: Non-Proportional Treaty Claims
• Different Types of Premiums
• Burning Cost
• Indexation
• Reinstatement Premium
• Annual Aggregate Limits

LOGISTICS

DATE: 10th–12th November 2026

TIME: 11:00 AM EAT / 10:00 AM CAT / 9:00 AM WAT / 8:00 AM GMT

DELIVERY: The training will feature a 90-minute presentation by the facilitators, followed by a 30-minute Question and Answer session to address participants' questions, comments, and observations.

PLATFORM: The training will be conducted via the ZEP-RE Academy LMS. Participants are required to have a reliable internet connection and a digital device, preferably a laptop or tablet.

COST: USD 100 per participant. Full payment must be received by 6th November 2026. Please note that bank charges are payable by the participant. Ensure that the Academy receives the full registration amount.

For further assistance, email zepreacademy@zep-re.com.

CII CPD ACCREDITATION

Delegates participating in this webinar can claim up to 6 CPD hours towards the CII member CPD scheme. This accreditation demonstrates the quality of learning offered by ZEP-RE Academy and confirms that the training meets CII member CPD scheme requirements.

CONTACT US

Academy Email: zepreacademy@zep-re.com

Academy LinkedIn: https://www.linkedin.com/company/zep-re-academy