Frequently Asked Questions (FAQs)

The ZEP-RE Academy LMS is an online platform designed to deliver, track and manage training programs for insurance and reinsurance practitioners.

Visit the LMS homepage, click on "Login," then select "Create new account" and fill in the required details. Check your email to confirm your account.

Click "Forgot Password" on the login page, enter your registered email, and follow the link sent to reset your password.

Log in, navigate to the "Courses" section, select a course, and click "Preview this course." Some courses are free, but for paid courses, you will need to register and complete payment before enrolling.

Courses include seminars, workshops, webinars, and online modules tailored for insurance and reinsurance professionals.

Yes, the LMS is mobile-friendly and accessible on smartphones and tablets.

Go to the course's assignments section, and follow the instructions to upload and submit your work before the deadline.

Use the dashboard to monitor progress, view completed modules and check deadlines.

Contact support at "lmssupport@zep-re.com" with a description of your issue.

Live session links and schedules are provided within the course. Ensure you have a stable internet connection.

Yes, students need to log in to access both free and paid courses on the LMS.

Some advanced courses may have prerequisites. Check the course description for details before enrolling.

Yes, completed courses can be accessed from your account dashboard for future reference.

Yes, each course has specific deadlines for assignments and completion, which are outlined in the course syllabus.

At the end of each course, you'll have the opportunity to complete a feedback survey to help us improve.

The LMS accepts various payment methods, including debit cards and mobile money options.

Frequently Asked Questions (faqs)

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