AI INSURANCE WEBINAR SERIES
Part I – Agentic AI in Insurance

COURSE OVERVIEW
As artificial intelligence continues to reshape the insurance landscape, the emergence of Agentic AI marks a significant shift from traditional automation toward intelligent, autonomous systems capable of reasoning, planning, and executing tasks with minimal human intervention. In the (re)insurance sector—where large volumes of data, complex decision-making, and multi-stage workflows are common—Agentic AI offers new possibilities for improving efficiency, enhancing customer experience, and supporting better risk assessment.

This webinar provides a technical introduction to Agentic AI and its relevance to modern insurance systems. Participants will explore how autonomous AI agents operate, how they orchestrate decisions across interconnected processes, and how they can be integrated into core insurance functions such as underwriting, claims management, distribution, and customer service. The session will also highlight emerging use cases within the insurance industry and examine the opportunities and operational considerations that come with deploying autonomous AI systems.

COURSE OBJECTIVES
By the end of this webinar, participants will be able to:
• Explain the core architecture and components of Agentic AI systems, including agents, tools, memory, and decision frameworks
• Differentiate agent-based AI systems from traditional machine learning and rule-based automation approaches
• Identify practical Agentic AI use cases within insurance operations, including underwriting support, claims triage, fraud detection, and customer engagement
• Understand the governance, risk management, and regulatory considerations associated with deploying autonomous AI agents in insurance environments

COURSE OUTLINE

Wednesday, 8th April
• Agentic AI concepts and system architecture
• Evolution of AI in insurance technology stacks
• Use cases: underwriting, claims automation, customer interaction
• Governance, ethics, and regulatory considerations
• Adoption considerations for insurers

TARGET AUDIENCE
This webinar is designed for professionals in insurance, reinsurance, and startups in InsurTech.

LOGISTICS
The training will be conducted via the ZEP-RE Academy LMS. Participants are required to have a reliable internet connection and a digital device—preferably a laptop or tablet.

TIME
11:00 AM EAT / 10:00 AM CAT / 9:00 AM WAT / 8:00 AM GMT

DELIVERY
The session will consist of a 90-minute presentation by the facilitators followed by a 30-minute Question & Answer session to address participant questions, comments, and observations.

REGISTRATION DETAILS
To register for this webinar, please click on the registration link and complete the form by Friday, 3rd April 2026